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Privacy Policy
SmartShelf
Effective Date: [03/06/26]
Company: Titan Consulting
Contact Email: customersupport@titanconsulting.org
1. Introduction
SmartShelf is an AI-powered food management application designed to help users track groceries, manage household food inventory, receive expiry reminders, create shopping lists, view recipe suggestions, share surplus food, access insights, and reduce food waste.
At Titan Consulting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and what rights you have.
This Privacy Policy applies to users of the SmartShelf mobile application, website, and related services.
By using SmartShelf, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use SmartShelf.
2.1 Account Information
When you register or use the app, we may collect:
- Name
- Email address
- Password or authentication information
- User profile details
- Account creation date
- Login activity
- Subscription status
2.2 Food Inventory and Household Data
To provide the core functionality of SmartShelf, we may collect information you enter into the app, including:
- Food items added to your pantry, fridge, freezer, or cupboards
- Item names, quantities, categories, and expiry dates
- Shopping list items
- Recipe and meal planning preferences
- Dietary preferences
- Food usage and consumption activity
- Family sharing details, if enabled
2.3 Location or Search Information
If you use features such as food bank search, community sharing, or donation location search, we may collect or process:
- City, area, postcode, or search location
- Approximate location, if permission is granted
- Donation-related activity
You may choose not to provide location access, but some location-based features may not work properly without it.
2.4 Device and Technical Information
We may collect technical information such as:
- Device type
- Operating system
- App version
- Crash logs
- Performance data
- Diagnostic information
- App interaction data
This helps us maintain, troubleshoot, and improve the app.
2.5 Subscription and Purchase Information
SmartShelf may offer paid subscription features. We may collect or receive subscription-related information such as:
- Subscription plan
- Subscription status
- Renewal status
- Trial eligibility
- Purchase confirmation
- Entitlement status
Payments are processed through Apple App Store or Google Play. We do not directly store your full payment card details.
2.6 Feedback and Support Information
If you contact us or submit feedback, we may collect:
- Your email address
- Feedback comments
- Support messages
- Bug reports
- Screenshots or attachments you choose to provide
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide the core app features
- Track your food inventory
- Send expiry reminders and notifications
- Create shopping lists
- Suggest recipes and meal ideas
- Support family sharing features
- Provide insights and reports
- Manage subscriptions and premium access
- Respond to support requests
- Improve app performance and reliability
- Detect and prevent misuse, fraud, or security issues
- Comply with legal obligations
4. AI-Powered Features
SmartShelf may use AI-assisted features to provide:
- Recipe suggestions
- Food expiry insights
- Inventory summaries
- Shopping list suggestions
- Meal planning ideas
- Waste reduction insights
AI-generated content is provided for convenience and informational purposes only. Users should always check food labels, expiry dates, ingredient safety, allergens, and suitability before consuming food.
SmartShelf does not provide medical, nutritional, or dietary advice. Any nutrition-related information is general in nature and should not replace advice from a qualified professional.
5. Notifications
With your permission, SmartShelf may send notifications such as:
- Expiry reminders
- Shopping list reminders
- Subscription updates
- Family sharing alerts
- App updates
- Food waste reduction tips
You can manage notification preferences in your device settings or inside the app where available.
6. How We Share Your Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate the app, including providers for:
- Cloud hosting
- Authentication
- Analytics
- Crash reporting
- Subscription management
- Customer support
- Email or notification delivery
- Payment entitlement verification
These providers are only permitted to use your information to provide services to us and must protect it appropriately.
We may also disclose information if required by law, court order, regulation, or where necessary to protect our rights, users, systems, or the public.
7. Third-Party Services
SmartShelf may use third-party services such as:
- Apple App Store
- Google Play
- RevenueCat for subscription entitlement management
- Analytics and crash reporting services
- Cloud hosting providers
- Mapping or location services, where enabled
These third-party services may process limited information in accordance with their own privacy policies.
8. Subscriptions and Payments
Paid subscriptions are purchased through Apple App Store or Google Play, depending on your device.
On iOS, paid digital features are purchased through Apple In-App Purchase. On Android, paid digital features are purchased through Google Play Billing.
RevenueCat may be used to manage subscription status and entitlement access, but it does not replace Apple or Google as the payment processor.
We do not directly collect or store full card payment details.
Subscriptions and Paid Features
SmartShelf may offer paid subscription features. Subscription plans may include features such as:
• Enhanced inventory tracking
• AI recipe suggestions
• Meal planning
• Shopping list automation
• Advanced expiry alerts
• Insights and reports
• Family sharing features
Subscription availability, pricing, trial periods, and features may vary by platform, region, and store.
On iOS, digital subscriptions are purchased through Apple In-App Purchase. On Android, digital subscriptions are purchased through Google Play Billing.
Subscriptions renew automatically unless cancelled in accordance with Apple App Store or Google Play rules.
Auto-Renewable Subscriptions
SmartShelf AI offers optional auto-renewable subscriptions for premium food management features. • SmartShelf Plus: £4.99/month • SmartShelf Family: £8.99/month Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period. Payment is charged to your Apple ID account at confirmation of purchase. You can manage or cancel your subscription in your App Store account settings. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
9. Data Security
We take reasonable technical and organisational measures to protect your information, including:
- Encryption where appropriate
- Secure data storage
- Access controls
- Authentication safeguards
- Monitoring and logging
- Security reviews
- Restricted access to personal data
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your information only for as long as necessary to:
- Provide the app and services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect security and prevent fraud
If you delete your account, we will delete or anonymise personal data associated with your account unless we are required to retain certain information for legal, tax, accounting, security, fraud prevention, or dispute resolution purposes.
11. Account Deletion
You may request deletion of your SmartShelf account from within the app by going to:
Profile → Delete My Account
When you request account deletion, we will delete your account and associated personal data unless we are legally required or permitted to retain certain information.
You may also contact us at:
customersupport@titanconsulting.org
Google Play requires apps that allow account creation to allow users to request account deletion, and Apple requires apps with account creation to let users initiate account deletion in the app.
12. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
To exercise your rights, contact:
customersupport@titanconsulting.org
13. Children’s Privacy
SmartShelf is intended for general household food management and is not directed at children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
14. International Data Transfers
Your information may be processed or stored in countries outside your country of residence. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable data protection laws.
15. Data Breach Procedures
If a data breach occurs, we will investigate and take appropriate steps to contain, remediate, and assess the impact of the incident.
Where required by law, we will notify affected users and relevant authorities.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the effective date and may notify users through the app or other appropriate means.
Your continued use of SmartShelf after the updated Privacy Policy becomes effective means you accept the updated policy.
17. Contact Us
For privacy questions, account deletion requests, or data rights requests, contact:
Titan Consulting
Email: customersupport@titanconsulting.org